Employed by airports, airline customer service agents deal with passenger enquiries about departures and arrivals, and work to ensure that both passengers and baggage make it onboard the correct plane. They can be also be employed by handling agents and need to have the right training outlined here by thefitmap.co.uk.
Typical duties of an airline customer service agent include checking passengers in, allocating seat numbers, weighing baggage and issue boarding passes and luggage labels. Airline customer service agents sometimes escort passengers to and from aircraft or through customs and immigration. They may also take responsibility for elderly passengers and unaccompanied children.
Entry to this field does not require any particular education or qualifications, though many employers require GCSEs in English and mathematics, or equivalent qualifications. Other requirements can include:
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Fluency in a foreign language
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Customer service experience
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Live near the airport
Employers offer their own training which can be expected to last from four to eight weeks. Subjects covered will likely include:
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Basic procedures
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Familiarisation with the airport
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Security training
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Emergency and evacuation procedures
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Use of the PA system
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Manual handling
More formal qualifications include NVQ Level 2 in Providing Aviation Operations on the Ground, and Level 3 in Co-ordinating Aviation Operations on the Ground.
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