Employed and trained by airports, airport information assistants help passengers with their enquiries. They work at the nformation desk answering questions on flights and services, giving directions, making announcements and handling complaints.
At smaller airports, information assistants will have a more varied role, which may include everything from exchanging currency through to booking hotels and car hire. Although entry requirements will vary between employers, most airport information assistant positions will require a minimum of GCSEs in English and maths.
Employers will also look for experience within the travel industry or in customer service, and the addition of at least one foreign language would definitely be an advantage. Employers will offer an in-house training programme for new recruits. A combination of videos, presentations and practical exercises, training will likely cover the following areas:
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Familiarisation with the airport
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Emergency and evacuation procedures
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Using the PA system
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Managing computerised flight information
For those looking for more formal qualifications, the NVQ Level 2 in Providing Aviation Operations on the Ground, and Level 3 in Co-ordinating Aviation Operations on the Ground would be the courses to consider.
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