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Hotel receptionist jobs

Stationed at the front desk, Hotel receptionists perform a variety of functions including:

  • Making reservations
  • Allocating rooms and handing out keys
  • Taking and passing on messages
  • Foreign exchange
  • Compiling bills and taking payment
  • Ordering room service
  • Ordering taxis for guests

The hospitality sector in the UK is currently growing, and with over 60,000 hotels in the UK alone, you will never be short of work. Additionally, good hotel receptionists will always find work outside the hospitality industry. For those looking to advance, prospects will depend both on the size of the organization and your willingness to train.

Large employers typically have a career structure for their staff that would allow a hotel receptionist the chance of promotion to jobs such as shift leader or head receptionist. Some hotel chains also encourage staff to work in different departments, acquiring variety of skills and enhancing their promotion prospects.

Training such as HNC/HNDs or the Hotel and Catering International Management Association (HCIMA) Advanced Certificate will allow you to move into a role such as front office manager. There also exists the possibility to move into other areas within the trade such as events and banqueting services, sales, personnel or accounts.

Typical earnings would be around ?10,000 a year for a new employee, rising to between ?11,500 and ?17,500 a year with experience. In addition, some employers will also include meals and accommodation.

For more information on all aspects of training, certification and employment, contact the following:
  • Tourism Training Trust
  • People 1st
  • Springboard UK Ltd

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